Thursday, November 12, 2009

Palace Station Review and Room Pics

I arrived around 6PM and check-in was fast with there actually being more clerks than people waiting. I have noticed less front desk staff at many places these days so this was a nice surprise to start out the trip. In a matter of minutes I was up in my room on the 16th floor of the tower. For only $30 a night, the room was incredible. It looks freshly remodeled in the past 6 months with all new furnishings including a nice sized flat panel TV and marble counters in the bathroom. The\ shower had a nice, high "rainshower" head with good pressure. One note, there was only a shower stall, no tub in the bathroom. Not a problem for me but might be for some. The whole room was in great shape and quite clean with no stains or burns anywhere. I couldn't have been happier with the quality especially at the rock bottom price.

Several times in recent posts I have discussed the issue of the dying coffeeshop and the Stations are at the forefront of movement. I got to experience the new Coco's replacement when I had a late room service meal a little after 11 PM. I pressed the button on the phone for room service and the it rang at least 25 times before I hung up. I tried again with the same result. After waiting a few minutes, once again no answer. I called the operator and she said that room service was available from 11PM to 11AM so they should have answered and she would connect me. Still no luck. I called back the operator who puts me on hold for a minute before finally finding someone at Coco's to answer the phone. Hardly stellar service! If I wasn't looking to make a point, I wouldn't have made that much of an effort and simply would have been pissed off and went with another option. To their credit; once I did place my order, it arrived quickly and was pretty good but the whole experience underscores my point that there is no way an outside establishment will treat the casino customers as well or offer the value as an in-house place would.

The following morning, I was in the casino playing a little Keno when out of the blue I was approached by a slot host who asked if I would like a buffet comp! It was good for anytime and for up to week with no points coming off your account. In all of my trips and all of the hours playing in a Vegas casino, that has NEVER happened to me. It happened once at an Indian casino in So Cal but never in Vegas. Needless to say, I was pretty shocked. It is precisely that type of stuff the casinos need to get back to if they ever want to fill all those new rooms coming online in the next few months. Kudos to Station for that move. I used the comp for a lunch buffet that was above average in quality but short on quantity. There just wasn't a really large selection of items especially compared to some of the other locals buffets around.

All in all, I was very happy with my stay at Palace Station. You just can't beat a freshly remodeled room for $30. Aside from the issue with room service, everyone else I dealt with was great with fast service at the valet and front desk plus the unsolicited comp while only playing quarter keno was an added bonus. Considering its location close to the strip and just off the freeway, it definitely is a decent alternative to a Strip place if you are looking for a good deal on a room.

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