Monday, August 3, 2009

Vdara Opening Delayed...

I just spoke with the Director of Hotel Operations at Vdara, the 1st piece of City Center scheduled to open, and was told my reservation for opening night of October 1st has been cancelled and they are now delaying the opening until December 1st, 16 days before the opening of the rest of City Center.

Booking a room on the opening night of a hotel is always fraught with risk. Most usually don't hit their targets and if they do, it's usually with a "soft opening." So I was kind of expecting this to happen though was hoping that it wouldn't be delayed. She was very apologetic and comped me 2 nights once they do open. I used one of them for the new opening night of Dec 1st.

Updated: 08/03/09 4:00PM

Just to add a little more detail about our conversation... She mentioned the reason for the delay was Vdara is relying on the rest of City Center to provide many of its amenities. Since it will not be opened for 2 and half months after the planned Vdara opening, they would not be able "to provide their guests a complete experience." So instead of going with the "soft" opening, they decided to push it back closer to the December 16th opening of the rest of City Center while still giving themselves 2 weeks to work out any kinks. It also seems to me that it is convenient reasoning if they aren't quite ready to open the place. It makes sense from a PR stand-point. There is way too much at stake with this whole project to risk starting off with bad press if you can just as easily give yourself 2 months to get everything right.


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